Who We Are

Our website address is: https://www.hampshiresheen.com.

What personal data we collect
and why we collect it

Comments and Reviews

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Your comment will also be available together with the date of the comment and your name in either First/Last Name format, or your Initials.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. As far as possible, images to the site have this Meta Data stripped. Visitors to the website may download and extract any location data from images on the website.

Contact Forms

If you use the contact form on this site, it collects the information you provide in order for me to contact you back. This includes your name, email address, phone number and any information you provide in the subject and message boxes. To help prevent spam, the browser agent, and IP address of the computer is also collected. This information is emailed to us directly and responded to accordingly. It is not used for any further commercial or marketing reason – purely to communicate with you about the content of your message.

Messages with queries product, company or Finishing Academy that are suitable, may be anonymously added to the website FAQ section for others to benefit from the answer.

Order Fulfillment

When you place an order, a record of your name, company name, email address, shipping address, billing address, computer IP address, amount spent and products ordered are kept on the website. This data is passed to payment providers, Stripe or PayPal (whichever you choose) and to our accounts software provider (Xero.com). The delivery data is also passed on to the manufacturer of the products for delivery purposes only.

Marketing, Promotion and News Sharing

When you join the site, make a purchase or join a mailing list on this website, we use your name and email address to pass occasional information to you about news relating to Hampshire Sheen Ltd and the company’s products which includes hints and tips, marketing and promotional material from ourselves, or members of our distribution network. Your data is not shared outside of Hampshire Sheen Ltd.
You can choose to select your email preferences in your account on the website. Or you can unsubscribe from the list at any time.

Hampshire Sheen Affiliates

If you make a purchase via a link from one of our Affiliates (Ambassadors), a commission from that sale is paid to them. The order costs you no more than it would do normally. Affiliates are able to see reports of the commission owed to them, but do not have access to your data.

Hampshire Sheen Finishing Academy

When you sign up to the Hampshire Sheen Finishing Academy, we keep track of your progress through the lessons to enable you to pick-up from where you left off. This data is non-personal and stored in a retrieval system. It is not shared with anyone outside of Hampshire Sheen Ltd.

We may use the Finishing Academy to pass on special offers or information from our distribution network but not share your details with them.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, I will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, several cookies are used to save your login information and your screen display choices. Login cookies last for two days (aside from those used for the Finishing Academy), and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics and WordPress Jetpack to monitor website traffic to and from this website to enable us to better understand visitor behaviour and improve the website. For details of Google Analytics privacy policy, see: https://policies.google.com/privacy?hl=en

Who we share your data with

We do not share your data with anyone outside of Hampshire Sheen Ltd for marketing or promotional purposes. See below for where your data is sent to enable me to process payments and orders through this site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Use the GDPR link in your account dashboard to download or delete data.

From 25th May 2018:

• Pending (unpaid), failed and cancelled orders will be deleted after 1 month following the creation, failure or cancellation of the order,

• Completed orders must be kept for 7 years,

*For legal reasons, details of financial transactions must be kept for a minimum of seven years. This is Her Majesty’s Revenue and Customs requirements is a compulsory for a UK business to adhere to.

Where we send your data

Visitor comments are checked through an automated spam detection service. Data you add to this site through purchasing as kept on our accounts software in accordance with the law. See www.xero.com for their privacy statements. Your data may also be sent to PayPal in order to process your payment if you choose to pay via this service. Visit www.stripe.com for information on their privacy policy. Your delivery address is sent to the manufacturer of garments, gifts and merchandise so they may be sent to you by them. See www.inkthreadable.co.uk for their privacy policy. Your name, company name, shipping address, email address and contact phone number are passed on to Federal Express in order for them to safely deliver your order. They use your email address to send you tracking information and your phone number if they need to contact you regarding the order, or delivery.

Contact information

Contact Details of the Assigned Data Protection Officer: Martin Saban-Smith. Contact via email HERE, or write to Martin Saban-Smith, Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire. GU34 5AJ. Call 01420 560077.